Help Desk
Maintained by
Jérôme Mouneyrac, Matt Oquist, Jonathan Doane, David Zaharee
Moodle help desk block to facilitate technical support within Moodle.
Comments
Comments are no longer open for new posts. Existing comments remain available to read.
Great plug-in, many thanks.
I have a couple of questions that I could do with some help with please.
1) Is it possible to delete questions? It's a problem if users can view past questions and possibly see some inappropriate submissions.
2) Is it possible to auto assign questions to admin (or another user). It seems as if I have to always keep checking to see if a new questions has been submitted.
Thanks in advance for any assistance, sorry if I've missed something.
Roger
Thank you for your advice...
The error you are getting because of the issue with the SQL syntax. Go to search_form.php and change the remove the () from u.* in the select query (on line 39). This will solve your problem
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Error reading from database
More information about this error
Debug info: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '*)
FROM mdl_test_user AS u
LEFT JOIN mdl_test_block_help' at line 1
SELECT DISTINCT (u.*)
FROM mdl_test_user AS u
LEFT JOIN mdl_test_block_helpdesk_ticket_assign AS hta ON u.id = hta.userid
WHERE hta.ticketid IS NOT NULL
ORDER BY u.lastname, u.firstname ASC
[array (
)]
Error code: dmlreadexception
Stack trace:
line 443 of /lib/dml/moodle_database.php: dml_read_exception thrown
line 996 of /lib/dml/mysqli_native_moodle_database.php: call to moodle_database->query_end()
line 44 of /blocks/helpdesk/plugins/native/search_form.php: call to mysqli_native_moodle_database->get_records_sql()
line 191 of /lib/formslib.php: call to search_form->definition()
line 932 of /blocks/helpdesk/plugins/native/helpdesk_native.php: call to moodleform->moodleform()
line 54 of /blocks/helpdesk/search.php: call to helpdesk_native->search_form()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Installed on my Moodle 2.6.2 successfully, teachers/admins can see it, but students can't see it at front page block, nor in course page block.
Anyone knows how to fix it?
I already checked permissions too and nothing wrong there.
This is awesome plugin and really nice to have on a portal.
I have installed it and configured all settings including role and support email. Issue, I m facing (or may be its expected functionality), is that, it only sends email when ticket status is changed to closed. Ideally it should send email to submitter on issue creation as well. May be I am wrong or I may have not configured properly or misunderstood.
Please clarify.
I am using Moodle 2.6.2+ with MySQL.
We've been using your Help Desk block successfully for the past few months, thanks. Working well with emails going out etc..
Is there any documentation, or can you give a brief idea, on how to use with two separate support teams? If there a way of identifying which request is for which team before they are assigned?
Thanks.
Allan.
Then today I tried to install some more, they wont complete the installation, it just hangs on a blank screen. When I try to go to the home screen it returns me to the page informing me that I need to update the database, which wont work.
What can I do?
Cheers,
Clive
Students by default should be granted the Help Desk Asker capability at the site level. The help desk currently is global throughout moodle, there are no instance specific help desks (such as one per course.) I recommend manually allowing students to have the "block/helpdesk:ask" capability to see if that works.
Cheers,
Jon
Cheers,
Jon