User support - Work Tracker

Maintained by Plugins ActiveProLearn, Valery FREMAUX
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.
Free
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Supports Moodle 1.9-4.1 See all versions
Latest release: 3 years ago
Installations: 138
Downloads (last 90 days): 72
Frankenstyle name: mod_tracker
Activities

CHANGE :   We have spent time enough to use Moodle Plugin Maintenance API to support automated plugin update chain from our internal development workflow. 

This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.


  • Customizable ticket form submission
  • Commentable issue records
  • Ticket assignation management
  • Ticket statefull engine
  • Ticket events historization
  • Rich ticket listing using flexible table
  • Internet multicriteria search engine
  • Search query personal memo
  • Watch and ticket lifecycle events subcription
  • Notification service (parametric)
  • Full backup/restore implementation
  • Instance bindable (Subtrackers)
  • Network bindable (MNET architecture ticket recollection)
This plugin is maintained by ActiveProLearn Sas (Montpellier - France)

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