Academic Ticket System

Academic Ticket System is a comprehensive technical support solution for Moodle that combines traditional ticketing with real-time interactive features and a modern, customizable interface. It is designed to bridge the communication gap between students and academic staff through a high-performance, professional workflow.

Innovative Features:

• Custom Branding & Glassmorphism UI (NEW) Seamlessly match your institution's identity using a flexible Dual-Color Branding System (Primary/Secondary colors). Enjoy a modern, engaging "Glassmorphism" design with smooth hover transitions and animated visual elements.

• Dynamic Department Management (NEW) Full administrative control (CRUD) to easily create, edit, or delete support departments. The plugin auto-initializes a customizable "Support" department upon installation to get you started instantly.

• Seamless Navbar Integration (NEW) A dedicated admin setting allows you to inject the ticket system link directly into Moodle’s primary navigation bar for quick, one-click access.

• Smart Staff Presence Monitoring: A real-time "Live View" exclusively for administrators and staff. It shows which colleagues are currently viewing the same ticket, preventing multiple staff members from responding simultaneously and ensuring a synchronized support experience.

• Global Urgent Alerts: A site-wide notification system that triggers immediate pop-up and sound alerts for urgent tickets, ensuring critical issues are addressed regardless of which Moodle page the admin is browsing.

• Advanced Staff Tools Seamless ticket assignment to specific staff members, category routing, and internal private notes (comments) for secure team collaboration.

• Detailed Action Logs: A complete audit trail (Timeline) that tracks every status change, assignment, and category update with localized descriptions for total transparency.

• Service Quality Assurance: An integrated 5-star feedback and rating system for students to evaluate the support experience upon ticket closure.

• Perfect RTL & Native Multilingual Support (ENHANCED) Deeply refined Right-to-Left (RTL) layouts specifically optimized for Arabic, alongside full localization for English, Arabic, Spanish, and French environments.