Help
Maintained by
Andreas Riepl, Robert Schrenk, Zentrum für Lernmanagement
This plugin allows to manage a moodle based decentralized helpdesk with three support levels. It basically works with Moodle forums. The 1st level support works on course level, so you can create as many support courses as you like (in our case we have a bunch of schools in our Moodle, each school has its own support course).
All 2nd and 3rd level support members get access to certain discussions in those forums, after the 1st level support forwarded an issue.
Stats
Installations
Number of sites this plugin is installed on: 73
| Number of sites | |
|---|---|
| 2020-06 | 1 |
| 2020-07 | 3 |
| 2020-08 | 4 |
| 2020-09 | 7 |
| 2020-10 | 31 |
| 2020-11 | 33 |
| 2020-12 | 32 |
| 2021-01 | 42 |
| 2021-02 | 52 |
| 2021-03 | 57 |
| 2021-04 | 57 |
| 2021-05 | 55 |
| 2021-06 | 62 |
| 2021-07 | 72 |
| 2021-08 | 80 |
| 2021-09 | 89 |
| 2021-10 | 83 |
| 2021-11 | 100 |
| 2021-12 | 106 |
| 2022-01 | 110 |
| 2022-02 | 116 |
| 2022-03 | 114 |
| 2022-04 | 127 |
| 2022-05 | 118 |
| 2022-06 | 113 |
| 2022-07 | 114 |
| 2022-08 | 118 |
| 2022-09 | 108 |
| 2022-10 | 117 |
| 2022-11 | 124 |
| 2022-12 | 119 |
| 2023-01 | 110 |
| 2023-02 | 116 |
| 2023-03 | 119 |
| 2023-04 | 114 |
| 2023-05 | 121 |
| 2023-06 | 122 |
| 2023-07 | 119 |
| 2023-08 | 128 |
| 2023-09 | 126 |
| 2023-10 | 122 |
| 2023-11 | 126 |
| 2023-12 | 130 |
| 2024-01 | 127 |
| 2024-02 | 115 |
| 2024-03 | 116 |
| 2024-04 | 112 |
| 2024-05 | 119 |
| 2024-06 | 111 |
| 2024-07 | 107 |
| 2024-08 | 100 |
| 2024-09 | 97 |
| 2024-10 | 90 |
| 2024-11 | 88 |
| 2024-12 | 90 |
| 2025-01 | 86 |
| 2025-02 | 89 |
| 2025-03 | 89 |
| 2025-04 | 89 |
| 2025-05 | 93 |
| 2025-06 | 91 |
| 2025-07 | 98 |
| 2025-08 | 94 |
| 2025-09 | 88 |
| 2025-10 | 82 |
| 2025-11 | 76 |
| 2025-12 | 76 |
| 2026-01 | 77 |
| 2026-02 | 77 |
| 2026-03 | 82 |
| 2026-04 | 78 |
| 2026-05 | 74 |
| 2026-06 | 73 |
Number of sites this plugin is installed on (by Moodle version):
| Number of sites | |
|---|---|
| 5.1 | 4 |
| 5.0 | 2 |
| 4.5 | 38 |
| 4.4 | 1 |
| 4.3 | 1 |
| 4.2 | 1 |
| 4.1 | 3 |
| 4.0 | 5 |
| 3.9 | 2 |
| 3.3 | 1 |
| 3.11 | 12 |
| 3.10 | 3 |
Downloads
Total downloads in last 90 days: 33
Monthly downloads:
| Downloads | |
|---|---|
| 2025-07 | 25 |
| 2025-08 | 2 |
| 2025-09 | 5 |
| 2025-10 | 3 |
| 2025-11 | 3 |
| 2025-12 | 3 |
| 2026-01 | 25 |
| 2026-02 | 4 |
| 2026-03 | 0 |
| 2026-04 | 5 |
| 2026-05 | 7 |
| 2026-06 | 13 |
Version downloads (by month):
| 2.2.7 | |
|---|---|
| Jul 2025 | 13 |
| Aug 2025 | 2 |
| Sep 2025 | 4 |
| Oct 2025 | 3 |
| Nov 2025 | 3 |
| Dec 2025 | 2 |
| Jan 2026 | 2 |
| Feb 2026 | 2 |
| Mar 2026 | 0 |
| Apr 2026 | 5 |
| May 2026 | 7 |
| Jun 2026 | 2 |