Help
Maintained by
Andreas Riepl, Robert Schrenk, Zentrum für Lernmanagement
This plugin allows to manage a moodle based decentralized helpdesk with three support levels. It basically works with Moodle forums. The 1st level support works on course level, so you can create as many support courses as you like (in our case we have a bunch of schools in our Moodle, each school has its own support course).
All 2nd and 3rd level support members get access to certain discussions in those forums, after the 1st level support forwarded an issue.
Comments
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have you any idea, when the update for Moodle 4 will be ready? We are under Moodle 4.2.2 and I can't get it work with the old version.
This is an amaizing pluging. which brand of the git https://github.com/center-for-learning-management/moodle-local_edusupport can be tested in 4.0x? I downloadd master branch, seeting up forum as central support but stundes are not able to see this forum I have moodle 4.08. Is tehre any other configurarion or this pluggin does not works in 4.+.
yes, there will be an update, but it will take some time.
Please use our github-repository
https://github.com/center-for-learning-management/moodle-local_edusupport
for questions and error messaging.
Thanks
Do you have preview of this plugin (Help) for Moodle 4.x ?
I can't sort out the problem
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All users with the trainer role in this course will be the 1st level support.
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Is the "Trainer" role the same as "Teacher" role?
Ricardo
Perfect, it works great.
Thank you very much for the consistency and speed of updates.
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All users with the trainer role in this course will be the 1st level support.
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Is the "Trainer" role the same as "Moderator" role?
"Trainer" is not a standard nomenclature in Moodle
Ricardo
After installing v2.2.1 I got this at "Site Administration / Plugins / Local plugins":
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Manage local plugins
Help (bold)
Learning Analytics (bold)
____General Settings
,,,"
Is it right?
Ricardo