Turnitin's Moodle Direct v2

Hi Denis, have you upgraded from 2016091401 or a version further back?

Hi John,
I am having the same problem. We are using MariaDB 10.1.

Just adding a comment as I've spoken to Daniel, this field should have been added on a previous upgrade. Please let us know if this happens to anyone else and what database you are using.

Hi
doing an upgrade on this from and recieved teh following error
plagiarism_turnitin
Field "submitter" does not exist in table "plagiarism_turnitin_files"
More information about this error
Debug info:
Error code: ddlfieldnotexist
Stack trace:
line 574 of \lib\ddl\database_manager.php: ddl_field_missing_exception thrown
line 620 of \lib\ddl\database_manager.php: call to database_manager->change_field_type()
line 248 of \plagiarism\turnitin\db\upgrade.php: call to database_manager->change_field_notnull()
line 541 of \lib\upgradelib.php: call to xmldb_plagiarism_turnitin_upgrade()
line 1630 of \lib\upgradelib.php: call to upgrade_plugins()
line 433 of \admin\index.php: call to upgrade_noncore()
Turnitin plagiarism plugin /plagiarism/turnitin Current version 2016091401 new version 2017012501
Any ideas!!

Hi Chris S,
Please check that GradeMark is enabled on your Turnitin account.
If this doesn't help resolve the issue then please raise a support ticket.

Hi Chris S,
Please check that GradeMark is enabled in your Turnitin account.
If this doesn't help then please raise a support ticket so that we can look into it further.

Greetings everyone! I am using Moodle Moodle 3.1.3. When I setup a Turnitin Assignment, I have all the available settings on this page (https://docs.moodle.org/31/en/Turnitin%27s_Moodle_Direct_Integration_(Instructor_Guide)) except the following:
Grademark option settings - Attach A Rubric To This Assignment - to use a marking grid, enable it here (see Turnitin guidance on setting it up).
Any ideas on how we can get this feature added to our Turnitin Assignments?
Thanks, Chris

I am aware of the 30 sec requirement. We tested it for that length of time and it is still not working.

Hi Witali,
We have checked again and there are no issues upgrading the plugin. There isn't any functionality change in the latest release - just updates to the language packs to support simplified Chinese. My best guess without any more information is that you've updated from an old version and may need file info extension enabled, however you'd need to turn debugging on and see what is displayed on the blank page to check. If that's not the cause then it may be worth contacting our support team.

Hi, we are using Moodle 3.1 on Ubuntu 16.04 and I have just tried to install plugin v. 2016122101. After importing the plugin via the Moodle website and then clicking on 'Upgrade Moodle Database Now' our Moodle went completely blank. Any ideas on how to resolve it?

Hi Amanda, the student has to have viewed the GradeMark feedback for 30 seconds for it to be recorded.

We are using Moodle 3.0.7 with TII2 v2016091401
We are finding that the response column does not show when students have viewed their feedback. If you refresh an individual submission then the response is shown.

Hi John and everyone
The solution to the problems described above took some time to figure out. In brief it came down to an outgoing firewall issue on our server. The intermittent nature came from how the firewall interacted with the load-balancing of Turnitin's servers. The firewall reloaded its rules each hour and that would automatically fix the problem until load balancing changed an IP address in a way that the firewall would not accept. This did not happen every hour.
Ken

No problem, glad to hear it Chris!

Cheers for the swift response John, all sorted!