User support - Work Tracker

Hi, thank you so much for this plugin.
I am trying to use it on Moodle 2.8.2 but I encountered several problems.
I inserted on my course an instance of the Tracker activity with the modality "Task distributor".
When I create tickets (as Teacher or Manager), after the creation I can't see them on the "Views" tab. I can see the count correctly updated on the Reports tab only (their status is set to "posted").
Actually sometimes on the "Views" tab I can see the updated count of the tickets, but when I click on the tab, the count returns to zero with no tickets displayed.
I checked the capabilities of the users I am performing tests and they should have the right permissions.
I suspect there are some compatibility issues at least with my specific installation.
Any hints to try to solve?
Many thanks

Hi Guys,
I was advised to report the bug that I saw using this plugin. (I think it a bug)
Please check my post here using this link in the forum > https://moodle.org/mod/forum/discuss.php?d=278437
Thank you very much!
Kind Regards,
Erwin

Hello,
I think we have found it. we have changed line 120 in -> mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php
FROM -> if (empty($attributeid)) {
TO -> if (empty($attribute->id)) {
So at the moment everything looks right.
I have also sent the international Spanish translation to AMOS

Hi,
With some help we have changed line 64 in ->
mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php
-> to be:
$form->addElement('select', "element$this->name", format_string($this->description), $optionsmenu);
And now dropdown shows selection however when i send a new ticket there is a debug info:
Error code: erroraddissueattribute
Stack trace:
line 463 of /lib/setuplib.php: moodle_exception thrown
line 123 of /mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php: call to print_error()
line 936 of /mod/tracker/locallib.php: call to dropdownelement->formprocess()
line 899 of /mod/tracker/locallib.php: call to tracker_recordelements()
line 72 of /mod/tracker/reportissue.php: call to tracker_submitanissue()
Thanks again!

at second view, in mod_tracker open the incrimnated class file and replace the single "base" by \core\event\base in the class declaration

mmm, this is indeed a weird error as in frist approach tose two components are farily not related....

Hi again,
I think there is a conflict between Block_notifications and Mod_tracker... If I install the first without the second, there isn't any problem but if I install the block after the module I have this error:
Fatal error: Class 'block_notifications\Course' not found in /var/www/html/moodle27/blocks/notifications/block_notifications.php on line 42
And the opposite, if I install the block and later on I install the module I have a similar error:
Fatal error: Class 'mod_tracker\event\base' not found in /var/www/html/moodle27/mod/tracker/classes/event/tracker_issuecommented.php on line 44
What can I do?

Hi again,
I have installed it in my local pc and after activating the debug mode I have this error. What can I do?
Fatal error: Class 'mod_tracker\event\base' not found in /var/www/html/moodle27/mod/tracker/classes/event/tracker_issuecommented.php on line 44

Thank you! I will translate it into Spanish soon.

Hi ! change is in progress, I even worked on it two days ago... I will push a 2.7 branch into my github soon, and following a moodle.org package

Hi,
Just a question. When do you think it would be a 2.7 versión?
I don't know if the change of 'add_to_log' in old version is easy but if you give some instructions I could do some changes

this means that some upgrade work is still needed, yeah... I'll see that when hot points lower pressure...

Thanks. I did it.
Now when I go to add new ticket I have this error:
add_to_log() has been deprecated, please rewrite your code to the new events API
line 48 of /lib/deprecatedlib.php: call to debugging()
line 64 of /mod/tracker/reportissue.php: call to add_to_log()

I suggest you try the 2.7 starter upgrade that is located at:
http://github.com/vfremaux/moodle-mod_tracker
in branch 2.7
this is a beta upgrade that may not fix all things but this is a start....
You are welcome to report upon this version that will be the working track...

I suggest you try the 2.7 starter upgrade that is located at:
http://github.com/vfremaux/moodle-mod_tracker
in branch 2.7
this is a beta upgrade that may not fix all things but this is a start....
You are welcome to report upon this version that will be the working track...