User support - Work Tracker

Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.
Price option: Free

Supports Moodle 1.9-4.1 See all versions
Latest release: 3 years ago
Installations: 138
Downloads (last 90 days): 72

Frankenstyle name: mod_tracker
Activities

Comments

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Hi,
I am using Moodle 2.7 with this plugin (2.6) and I have some problems, can you help me, please?
First problem:
line 73 of /mod/tracker/view.php: call to add_to_log()
line 1700 of /lib/deprecatedlib.php: call to debugging()
line 52 of /mod/tracker/reportissue.php: call to navmenu()
add_to_log() has been deprecated, please rewrite your code to the new events API
line 48 of /lib/deprecatedlib.php: call to debugging()
line 54 of /mod/tracker/reportissue.php: call to add_to_log()
Second problem, related con DB:
You need to update your sql to include additional name fields in the user object.
line 3577 of /lib/moodlelib.php: call to debugging()
line 80 of /mod/tracker/mod_form.php: call to fullname()
line 191 of /lib/formslib.php: call to mod_tracker_mod_form->definition()
line 86 of /course/moodleform_mod.php: call to moodleform->moodleform()
line 254 of /course/modedit.php: call to moodleform_mod->moodleform_mod()
Thanks in advance.
Hello i installed the activity. I can add it on a course but my problem is that i cant create elements for some reason. everything i try to create never appears.
Also i want to edit the members that are listed as resolvers. Thanks in advance.
Crhis
Good morning and good work on this plugin.
I am wqondering about details on the text editor, is it tinymce? The reason I am asking is that we have poodll anywhere installed and would like to add the icon to the toolbar. Any help would be appreciated.
Thank you.
mmm, that's not expected indeed... I'll check that in next review....
I must be missing something somewhere. But first, good work on this plugin.
My issue is that every new ticket I create, automatically has previous open ticket that I have created and Depends on:
Why is that?
Hi Fernando, in which language do you work ? It is possible that notifications templates do not exist for your language, thus leading templates not to be found and notification to fail. I usually support french and english, and although i am naturally spanish speaking, i have no time enough to support it.
Hi, im using the User support - Work Tracker for moodle 2.4. When a user send a tracker don´t send e-mail of notification in spite of the fact that in the options of configuration this I activate the option notification. Do I something badly? thanks!!!!!
This could be a track for future development. This activity is actually a module, because it can be involved and side-used in pedagogic seaquence as part of the expected student work. Now it is not irrelevant to add to the tracker some "utility" blocks to help settle a nice usability strategy in courses. We just need seek and state about the block design, what it should show or give access to in the block space itself, and what link to deeper module pages are usefull. As a block is far easier to write than a full features module, Some clever suggestion might be implemented in rather shorter delays.... if this copes with my actual integration projects ... Cheers !
Is it possible to convert this super activity into a block? While it can be used as is, a block offers more flexibility and sometimes is more visually appealing than just a link.
Thanks!
Last posted version is deployed on 2.5 projects... Cheers
Does your "work tracker" works with moodle 2.5?
Regards Christian
Sorry guys, but after review, seems that all file handling needs to break and rebuild all tracker form consruction.... this will take a small while...
quick fix ; actually the id passed to context_module::instance() is wrong (module instance id rather than expected coursemodule id).
Replace
$context = context_module::instance($trackerid);
by
$cm = get_coursemodule_from_instance('tracker', $issue->trackerid);
$context = context_module::instance($cm->id);
at line 1019 of locallib.php
hi again. im trying to insert a manager element "update file". Well, when i create a new ticket and insert a file in this ticket appear this error:
"Can not find data record in database table course_modules."
Like Debug info:
SELECT id,course FROM {course_modules} WHERE id = ?
[array (
0 => '3',
)]
Error code: invalidrecord
Stack trace:
line 1335 of /lib/dml/moodle_database.php: dml_missing_record_exception thrown
line 1311 of /lib/dml/moodle_database.php: call to moodle_database->get_record_select()
line 6649 of /lib/accesslib.php: call to moodle_database->get_record()
line 1019 of /mod/tracker/locallib.php: call to context_module::instance()
line 933 of /mod/tracker/locallib.php: call to tracker_recordelements()
line 36 of /mod/tracker/views/view.controller.php: call to tracker_submitanissue()
line 225 of /mod/tracker/view.php: call to include()
any solution? thanks!