Reengagement

Hi Jack - looks like that might be a bug we fixed a while ago but it looks like we have neglected to update the zips in the plugins db which I've just done now. Can you please update your plugin?

Hi Jack,
I've seen a similar thing where a course has been backed up & restored elsewhere in the site, or a testing, or staging site has been set up with functional emails. Are you _sure_ the emails are being generated by the course you're looking at?
Please let us know either way.
Thanks,
Peter

Hi,
I'm having a strange issue with this plugin. Users that have completed an activity and that were then unenrolled from a course are still receiving emails, despite the suppress emails option being enabled and the user no longer being on the course.
I have multiple reengagement tools set up on the course. The 5 minute minute one functions correctly however, the 1 week reminder I have set up causes the issue. Settings on both are identical. Any help would be greatly appreciated.
Thanks,
Jack

Hi Charlie - this relies on activity completion rules - Reengagement has no knowledge on quiz attempts/grades etc - it looks for the general activity completion which must be set up in your quiz activity for this to work.

I am having trouble with this.
I have the plugin installed. It is successfully emailing all a reminder to complete a quiz.
But, despite ticking the box 'Suppress email if target activity complete' and selecting the Quiz, emails are still being sent to all enrolled even if they have completed the quiz.
Any idea what might be causing this please?
thanks
Charlie

@chris - emails are sent via cron - please make sure you have configured cron correctly on your server - as per moodle docs it should be set to run every minute. If you are still having issues please use the moodle forums for help - tracking things with the simple comments here in the plugins db is sometimes difficult.

Here are my settings and i just cant get this to work. I am not receiving an email after completion. My goal is to have a user and 3rd party notified after 1 year that training has expired. For testing purposes i have set it to the minimum email delay of 5 minutes. When a "student" goes to complete the lesson and Afterwards the check mark appears and the lesson is completed; the student and third party is not receiving an email. Please let me know if i have my settings incorrect.
Re engagement name: Training expired
email user: after delay
Email Delay: 5min
Reminder count: 1
Email subject: Training Expired
Email content: This is a reminder email from %coursename%.
Email Subject (Third-party): Training Expired
Email Content: This is a reminder email from course %coursename%, regarding user %userfirstname% %userlastname%.
Suppress email: Selected for activity right before this re engagement. (also tried the re engagement itself.) (also tried unchecked.) All never seem to email and reminder after course completion
Restrict access: student "must" Activity completion ("previous lesson") (must be marked complete)
Activity Completion:
completion tracking- Show activity as complete when conditions are met
Reengagement duration: 5min
expected completed on- (not enabled)

it should send the reminder using the "email delay" - so if that is set to 1 week the first email will be sent week 1, the second e-mail will be sent week 2 - if that's not working I can't help any further at this stage sorry - we do offer commercial level support if you still can't get it working, feel free to contact us privately for rates etc.

Hi Dan,
Very useful plugin. It's working fine for me, except that for any reengagement activity it only sends the email once, no matter what you put as "Reminder count". Any idea?
Thanks,
Pascal

@Bert - try setting the activity restrictions of the reengagment to rely on the activity you want to trigger an email, then set the activity completion of the reengagement to occur with a very short duration (like 1 minute) and set the reengagement to send the e-mail "on reengagement completion".

Hi,
I want to send an email when a certain activity is completed. So the other way around. How to do this?
Bert

Hi Dan, Re the update to the Attendance module. This looks to have some really useful functionality with the addition of email alerts. I especially like that you can set various triggers and send tailored messages for each. I have installed it and will be testing it this week. Have fun at Moodle Moot this week. Best regards. Joe

Thanks Joe, great to hear you find this plugin useful.
This plugin looks at overall activity completion - it sounds like you are wanting e-mails to be triggered based on a single session within the attendance which isn't directly linked to activity completion so it's probably not the right way to do it.
but - you should probably take a good look at the newest version of the attendance plugin in github which provides new warning sets/absentee reports and allows you to email students/teachers when attendance drops below a configured threshold. You will need to enable this feature as it's disabled by default at the moment in the attendance site admin settings (I'll be 'releasing' this new version of the plugin at the Sydney Moodlemoot in a few weeks)

Apologies, just realised I should have given kudos to Peter Bulmer!

Another invaluable plugin Dan/Catalyst! Two questions:
1. Is it possible to use this in conjunction with your Attendance plugin, to trigger an email to a student if they are marked as absent?
2. Can I send a reminder if an activity hasn´t been completed x number of days after the student enrolled in the course - I can´t see that as an option?
Keep up the great work.