Help

Hello, the problems in regard of postresql should be solved in Version 2.2.1.

Dear Robert Schrenk
when i try to dedicate support forum to support user i created from the help->Supporters i recievce this error
Dedicated supporter could not be set i want to know why
Note:- My moodle version is 3.11.4 and my database is postgres

Hello, please use the GitHub Ticketing-System for questions and error messages.

Hello, thanks for the module, great thing. I have a little question about configurations. Global forum, set operators. The student completing the modal form is added to the course (separated group), his application can be seen on the forum. However, you cannot see this report in the admin tab - Notifications (Issues). The tickets added by the admin and help work correctly / are displayed in the lists. I checked it on MOODLE 3.9.10 and 3.9.11 instances, the same result each time. Where could I go wrong in the configuration?
Thank YOU!

Hello, please use the GitHub Ticketing-System for questions and error messages. Regarding the adaptable-theme you can place a button yourself anywhere on the page. here is an example: <a href="#" onlick="require(['local_edusupport/main'], function(MAIN){ MAIN.showBox(); }); return false;" class="btn btn-primary" target="_blank" rel="noreferrer"><i class="fa fa-medkit"></i>Help</a>

Hi.
This is a great solution. The thing is that with the Adaptable theme the user cannot see the help icon. What link i can add to show the user the help form? Does the user get enrolled automatically?

Moodle3.10.7+
Postgresql 12
PHP 7.4
Ubuntu 20.04
-------
When installing:
Error reading from database
Debug info: ERROR: LIMIT #,# syntax is not supported
LINE 3: ... WHERE userid = $1 AND courseid = $2 LIMIT 0,1
^
HINT: Use separate LIMIT and OFFSET clauses.
SELECT id,userid
FROM mdl_local_edusupport_supporters
WHERE userid = $1 AND courseid = $2 LIMIT 0,1
[array (
0 => '2',
1 => 1,
)]
Error code: dmlreadexception
Stack trace:
line 486 of /lib/dml/moodle_database.php: dml_read_exception thrown
line 329 of /lib/dml/pgsql_native_moodle_database.php: call to moodle_database->query_end()
line 920 of /lib/dml/pgsql_native_moodle_database.php: call to pgsql_native_moodle_database->query_end()
line 1671 of /lib/dml/moodle_database.php: call to pgsql_native_moodle_database->get_records_sql()
line 443 of /local/edusupport/classes/lib.php: call to moodle_database->get_record_sql()
line 107 of /local/edusupport/lib.php: call to local_edusupport\lib::is_supportteam()
line 1527 of /lib/navigationlib.php: call to local_edusupport_extend_navigation()
line 1490 of /lib/navigationlib.php: call to global_navigation->load_local_plugin_navigation()
line 4146 of /lib/navigationlib.php: call to global_navigation->initialise()
line 768 of /lib/pagelib.php: call to settings_navigation->__construct()
line 830 of /lib/pagelib.php: call to moodle_page->magic_get_settingsnav()
line 8714 of /lib/adminlib.php: call to moodle_page->__get()
line 19 of /admin/upgradesettings.php: call to admin_externalpage_setup()

Hello, as the first level support is within the course, you can use Moodle standard features to lock discussions. Kind regards

Hey Robert, thank you for the response. I got the idea, because the trainers of the course have no way to close tickets, or am I wrong?

Hello, there is no possibility to automatically forward tickets to the second level. I am not sure if that even makes sense, as it would then be the first level, wouldn't it? the people responsible on the first level are all participants of that course that have the capability "moodle/course:update" (normally: the trainers). Kind regards

after a long search we found this great plugin for our school, however we have some questions:
1) Is there a way to automatically forward the tickets to the second level?
2) How can we change the people who are responsible for the tickets? (only the display after sending a ticket).
Thank YOU!

Hello, please use the bugtracker for reporting issues (https://github.com/center-for-learning-management/moodle-local_edusupport/issues) and specify the problem in more detail. Kind regards

not working in new learning theme

Thank your for that input. We will include this modification in our next release.

Hi Robert,
Your plugin implements the \core_privacy\local\metadata\null_provider interface but you are storing user identifiable data in your plugin. There are two tables which contain user id fields: local_edusupport_supporters, local_edusupport_subscr so the plugin should export or delete this data when the user requests it.
Best Regards,
Robert