Turnitin's Moodle Direct v2

Hi Ken, thanks for reaching out with this issue. Is this issue logged with the Turnitin Helpdesk? As you have mentioned that you have received advice to upgrade.
Which version of the Turnitin plugin are you using? Is this only effecting one user? Are there any errors in the console?
Thanks!
Charlotte

One of my colleagues has had problems with accessing assignments in Turnitin from a particular assignment (not a Turnitin2 Assignment) in Moodle. (The Loading Turnitin Document Viewer.. page just hangs). The response from Turnitin is that we should upgrade our Moodle site. We are on Moodle 3.6.5 currently. Does anyone have any ideas why upgrading Moodle might fix this issue?

Hi Charlotte!
Thanks for your quick response, yes this is exactly what I was referring to. That is excellent news!
Many Thanks!
Alan

Hi Alan. Are you referring to using turnitintooltwo with one turnitin account and shared key, and plagiarism plugin with another? Yes this is possible, as they are two separate plugins.

Hello!
Is it possible to run this plugin on moodle with one turnitin shared key and then the older version with other shared key. (https://moodle.org/plugins/plagiarism_turnitin)
Thanks!

Hi Bradley, we are planning a release in the next week or so to support 3.7

Is there going to be a Moodle 3.7 version forthcoming or should we switch to LTI?

This update (2018102601) completely breaks Turnitin functionality for users using the latest version of plagiarism_turnitin (2018082802) - specifically the ability for users to accept Turnitin's EULA - because the name of one of the jquery files located under /turnitintooltwo/jquery no longer matches the file requested by the plagiarism plugin. The plagiarism plugin is requesting turnitintooltwo-2018082301.min.js, but that file's title has been updated to turnitintooltwo-2018102601.min.js. Please fix this.

Hi there, we have Moodle v3.1.1 and using Turnitin Tool two plugin v2.6. While trying to upload a submission paper, it throws a 504 gateway time out error at times (no matter how small the file size). Is there a known bug for this OR any maintenance that goes on causing this that can be tracked on official Turnitin page to cause this?
The URL throwing 504 timeout error is https://mysite.com/mod/turnitintooltwo/view.php?id=xxxx&do=submitpaper&view_context=box_solid

Thanks Caroline
I have been looking for a workaround but without success. I have found that if I add a rubric via a direct login to turnitinuk.com, this rubric gets deleted when I try to connect from Moodle. Please can you confirm that if someone uses the new plugin to look at previously marked work, there is no possibility that the rubric (and all comments) will be deleted? It does not appear to be happening with a test assignment I set up a couple of years ago, but obviously I have been reluctant to test on a recent live assignment.
Ken

Hey Ken,
Thank you for getting in touch. I'd firstly like to apologise for the inconvenience this has caused.
We will be starting work on this fix as soon as we can with the view to releasing at the end of the month. We do have automations which covers this functionality, however it seems that an additional check is needed to ensure that the rubric is saved and attached. The work that we do in the upcoming weeks will also include adding additional test coverage to ensure this wont be an issue moving forward.
Many thanks
Caroline
Product Manager, Integrations

Hi David, Thanks for the update. Can I stress that having these rubrics available is critical to our use of Moodle, and if the fix is not made this month we will be in a very difficult situation starting the new academic year.
Can you offer an explanation as to know how an error such as this could slip through your testing when releasing new versions of the plugin?
Ken

Hi Ken, we are planning to do a small release of PP by the end of the month and I am doing my best to have this included in the release.
I wouldn't advise attempting a roll back as Moodle does not have a downgrade process. Uninstalling the plugin and installing an older version would cause data loss for existing Turnitin data in the plugin.

A couple of people have been asking me whether this issue is now fixed. I have had no update on the ticket I raised with Turnitin since the 12th July apart from John's comment above. I have users wanting to create assignments who are unable to do so. If anyone else has had the same issue and managed to roll back to an earlier version please could you let me know? I am reluctant to try it without advice from Turnitin.
Ken

Thanks John. Is there a timescale for this fix? Do you have advice on rolling back to the earlier version of the plugin?
Ken